How Are We Doing It?

Define the process. Execute the steps. Solve the problem.

Are We Doing It Right?

Check the actual results as measured against the plan. Determine if there are variations.

Can We Improve It?

Request corrective actions on significant differences between actual and planned results. Analyze the differences to determine their root causes. Determine where to apply changes that will include improvement of the process. The final step is to Document It: Each defined deliverable is supplemented with full documentation to provide visibility into the billable actions and efforts required to bring about the desired result. These documents are organized so that objectives, tasks and steps are enumerated for future reference by you or your staff.

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