How Are We Doing It?

Perform discovery to understand the Service Strategy. Evaluate if the service design is sufficient to support the service strategy. Target ad-hoc systems and management practices and replace those with practices that are aligned with business outcomes.

Are We Doing It Right?

Help the business develop the processes and procecures to execute changes with a high degree of confidence of success. Focus on predictable outcomes. Check the actual results as measured against the plan. Determine if there are variations. Document these and improve execution plans for forward operations.

Can We Improve It?

Request corrective actions on significant differences between actual and planned results. Analyze the differences to determine their root causes. Determine where to apply changes that will include improvement of the process. The final step is to Document It: Each defined deliverable is supplemented with full documentation to provide visibility into the billable actions and efforts required to bring about the desired result. These documents are organized so that objectives, tasks and steps are enumerated for future reference by you or your staff.

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